FAQ

Need help? Explore our frequently asked questions. If you can’t find what you need, get in touch and we’ll respond within 24 hours.

Can I cancel my order?

Unfortunately, we are not able to cancel an order once it has been placed.

My items arrived damaged, what should I do?

Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.

I put the wrong address in my order, what should I do?

Please be careful when entering your shipping address, Goshen Supply Co. will not be responsible for orders sent to the incorrect delivery address provided by the customer.

I have not received my order confirmation, what should I do?

Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us here.

How can I track my package?

Once your order has been fulfilled, you will receive an email with your tracking information. You can track the progress of your order directly through information sent to email.

Do you offer returns?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Goshen Supply Co. reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process please visit our Contact Us.

Do you offer exchanges?

Unfortunately, we are unable to process exchanges at this time.

I received incorrect items in my order, what should I do?

Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.